Rehab Policy

Due to space limitations, we are unable to have owners present during sessions. If your pet requires special accomodations, we are happy to work with you to find a solution with which everyone is comfortable. 

To receive care at our practice, patients must either be up to date on their rabies vaccination or they must
have a blood test done once a year to determine whether they have an adequate level of antibodies against
the rabies virus present in their system. As long as an adequate level is demonstrated each year, we will
allow that patient to forego vaccination. If the test comes back showing an inadequate level of antibodies,
we will require that patient to receive a rabies booster prior to receiving any further care.

On rare occasions, the underwater treadmill may need urgent attention or maintenance. If this occurs, we can supplement your pet’s therapy with additional exercises, where applicable, or work with you to reschedule the appointment. We do everything we can to avoid such instances and only allow maintenance to impact appointments when it is a matter of patient safety.

The health and safety of our patients is our utmost priority. If your pet has any vomiting, diarrhea, urinary tract infection, skin irritation, or open wounds, we will be unable to put them in the underwater treadmill. In these cases, we will be happy to work with you to reschedule for a time when your pet is feeling better.
You are always welcome to call ahead of time to discuss your concerns or rescheduling options.

If your pet is dropped off with us and we identify one of these concerns,  we will do all treatments that are appropriate based on how they are feeling.

If your pet displays any increased pain or discomfort, we will adjust their treatment to prioritize their comfort and overall progress.

For the safety of your pet we will not utilize the underwater treadmill if there is lightning within 5 miles of our facility.

Animalia Rehab is committed to providing exceptional care to every patient. In order to maintain this high standard of care and reduce negative impacts on our schedule, we require a 24 hour notice of cancellation or appointment alteration prior to your scheduled appointment. To cancel a Monday appointment, please call our office at 615-595-7170 by 12:00 p.m. on the Saturday prior. If this advance notification is not given, you will be required to make a $50, non-refundable deposit before scheduling your next appointment.

We work very hard to manage appointments and drop-offs in order to stay on time throughout the day. Late arrivals can have negative impacts on the overall schedule, so we may need to reschedule your appointment if you arrive more than 10 minutes late. If multiple treatments were originally scheduled for that visit, we may need to alter the treatment plan in light of the time available.